Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

This role will report onsite to Singapore Grab office, reporting to the Assistant Manager of Partner Retention. 

We are seeking a dedicated Partner Retention Associate to join our team in Singapore. In this role, you will be responsible for maintaining and strengthening relationships with our valuable partners, ensuring their continued satisfaction and engagement with our products and services.

Serve as the primary point of contact for assigned partners, addressing their needs and concerns promptly and professionallyDevelop and implement retention strategies to minimize partner churn and maximize long-term partnershipsConduct regular check-ins and performance reviews with partners to ensure their ongoing satisfactionIdentify upselling and cross-selling opportunities to increase partner value and engagementAnalyze partner data and feedback to identify trends and areas for improvement in our partner programsCollaborate with cross-functional teams to resolve partner issues and enhance the overall partner experienceMaintain accurate and up-to-date partner information in our CRM systemCreate and deliver presentations to partners on new products, features, and program updatesContribute to the development of partner retention initiatives and best practicesOther ad-hoc duties (if required)

QualificationsBachelor's degree in Business, Marketing, or a related field preferred2-3 years of experience in customer service, account management, or partner relationsProficiency in data analysis and the ability to translate insights into actionable strategiesExperience with CRM software and Microsoft Office SuiteUnderstanding of partnership management and retention strategies

Additional Information

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.