Job scope/summary:  

Manage all operational matters and quality performance related to assigned PPS channel partners.  

Job specifics/responsibilities:  

New Partner Setup  

Educate partners – self sufficiency/engagement model   

Deliver operational trainings (Ops guide, how to interface with HP, etc.)  

Communicate Ops guide changes, program changes, etc.  

Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.  

Ensure a close working relationship with assigned accounts.   

Ensure assigned partners make correct financial warranty claims where applicable  

Ensure all assigned accounts are meeting operational targets within Accreditation metrics  

Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.   

Take ownership of partner issues and work to satisfactory resolution  

Support and motivate channel Partners to achieve end results  

Help to drive operational improvements for assigned accounts  

Act as escalation point for all partner escalations  

Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers   

Develop a very close working relationship with (country/region) channel team, attending all reviews when required  

Key deliverables/accountabilities:  

Ensure that assigned channel partners deliver high quality services to customers  

Education (degree) and professional experience required:  

Bachelor/Master in Business or related  

Experience in virtual team environment  

1-2 years of experience in service delivery is an advantage  

Understanding of channel partner business model is an advantage  

Other requirements:  

Fluent in written and verbal English anf French lanuage is a must.  

Fluency in other European languages is an advantage.

Personal skills and qualities:  

Strong communication skills

Positive can-do attitude

Customer centric approach  

Out of the box thinking – able to find solutions  

Influencing skills; Excellent teamwork skills    

Able to apply tools and technology to produce results   

Able to understand global business processes and identify impact of change  

Able to work in a pressured environment working to tight timescales  

Ability to generate strong relationships internally and externally  

Ability to identify potential issues early on and work them to a satisfactory conclusion  

Ability to operate effectively within a virtual (cross-cultural) team  

Organized and methodical approach , analytical skills  

Self-motivated  

Team player  

Technical skills (procedures and documents the employee has to be acquainted with):  

MS Office  

Reporting tool /Data management  

We love our work environment and career growth journey. We think you will too:

Inspirational and collaborative team that supports your growth

Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)

The great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

Additional medical insurance

Life insurance

Additional days paid leave

Food vouchers

Wellness program (incl. Multisport cards)

Work-life balance support including work from home opportunities

*Please be informed that this is a temporary position!