Responsible for defining and effectively executing the Philips-Partner Customer Service Strategy to sustainably grow the business.
This includes the creation and execution of a joint business plan and capability development of Partner in CS domain.
In addition, a PSSM understands the optimized Go to Market set-up in the assigned territory and drives it accordingly (in alignment with Regional Management Strategy). Depending on size and complexity of the business, a PSSM can manage one or more CS Partners. This role also supports operational related activities in the Partner business domain throughout the life-time of the Partner relation.
KEY AREAS OF RESPONSIBILITIES
Capture and understand Partners’ business model, eco-system and value proposition
Lead Philips & Partner resources to achieve (strategic) objectives as specified and agreed in Partner joint business plan
Ensure Partners are positioned with skills/ capabilities, tools, do understand Philips processes & strategies to maximize profitable growth
Engage with Partners, direct sales team and other internal Philips resources on Strategic/Complex Sales opportunities
Participate in the selection, onboarding and evaluation of Sales and Service Partners and create and implement action plan to develop their capabilities as part of the Go to Market Strategy
Implement and drive the Go to Market strategy of the specific country/ territory (on- and offboarding of selected Partners)
Support Partners and/or Market stakeholders training preparations
Monitor and improve sales and service process performance and adherence thereof (including DDP process, contract management process and administration of business criteria)
REQUIRED COMPETENCES
Acts as a role-model for our Philips behaviors
Ability to define a strategic business plan, to motivate and influence others
Commercial mind-set and strategic thinking skills
Well-developed soft skills to drive results and build/maintain (strategic) relations
Analytical skills to support Partner’s account management in identifying risks and opportunities.
Internal and External Stakeholder management based on well-developed soft skills.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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