Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.
*Banking services provided by MVB Bank, Inc., Member FDIC

What you’ll do:

Become a subject matter authority of Credit Karma’s and our partners’ configuration products and processes Lead day-to-day operations of all ongoing offer maintenance for our external partners Liaise and develop strong relationships with cross-functional internal teams including Business Development, Marketing, Legal and Compliance, Product and Engineering, Finance and other internal teams to deliver cohesive best-in-class service to Partners Drive initiatives and process changes to excel and scale our business operations Proactively investigate and resolve blocking issues across multiple channels, while providing accurate and timely responses Partner with Business Development to handle executive or offer escalations, including case investigation Support the business development partnerships team to own the operational relationship throughout the partners lifecycle  Coordinate with Agencies and Partners to ensure that all assets (website, editorial, marketing, other product initiatives) within the Credit Karma Platform are accurate and adhere to the contractual and regulatory compliance rules Prepare site mockups for partner review and approval Develop and implement best practice processes, maintain updated documentation, and provide recommendations as appropriate

Minimum Basic Requirements:

Bachelor’s degree with 3+ years of relevant work experience in compliance, operations, customer support, or similar field Experience in Internet, Technology, or high growth companies preferred Incredibly strong attention to detail with data entry, exceptional follow-up and follow-through  Accountable, creative, and team-focused individual who loves problem solving and owning and driving initiatives with little/no supervision  Comfortable working across multiple time zones with internal and external stakeholders Able to work in a fast-paced environment with varied responsibilities while balancing multiple deadlines Ability to work on a flexible schedule Customer-oriented and able to establish robust relationships with agencies and internal stakeholders Comfortable with ambiguity - strong proactive communication and prioritization skills with the ability to work independently in a fast-paced environment Go-getter attitude with innate curiosity - able to learn quickly (technology, tools, and processes), ask a lot of questions, and persevere for results Extremely proficient in Excel and Google Workspace Bonus Experience: Data Visualization (e.g., Looker), Salesforce, and JIRA

Preferred Qualifications:

You have a great sense of responsibility, take ownership for your work, get a sense of achievement from solving a problem and helping others You are self-motivated, flexible and have the ability to maintain high levels of productivity with minimal direction in a high pace environment You have an affinity for or a strong interest in technical and operational processes; you will also actively seek the answers of what you don’t know. You are highly detail-oriented You want to help optimize and automate processes, with a strong focus on scalability You want to be an internal product advocate, supervise product processes and chip in to the platform feeding back feedback You are passionate about developing and contributing to a high-performing team

Benefits at Credit Karma includes:

Medical and Dental Coverage Retirement Plan Commuter Benefits Wellness perks Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More) Education Perks Paid Gift Week in December

Pay Transparency Notice: 

Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $89,507 plus equity and benefits. 

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies: