At eero we pride ourselves on dedication to customers and our enterprise partners. Partner Success Management is responsible for ensuring enterprise partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on requirements, and drive cross-functional efforts to meet external commitments. We help our partners develop their eero deployment strategy, manage their purchase and promotion agreements, and drive business performance.

Partner Success Management is part of the Operations team at eero. This role also works closely with eero’s Business Development, Product, Engineering, and Manufacturing Operations teams.


Key job responsibilities

Set the standard for how we work with partners, interpret their needs, and prioritize eero workflows dedicated to partner development. Specifically, we’re looking for the following skillsets:

Partner Development: Acquire deep knowledge of customers’ vision, products, and objectives. Anticipate partner needs and resolve pain points. Identify and execute on revenue maximizing opportunities for both the partner and eero.

Program Management: Own all facets of the partner success process for large, complex strategic accounts. Define and coordinate partners’ program requirements, including project management of non-standard partner needs. Coordinate product training and on-boarding of new partners. Accelerate partner deployments by identifying and facilitating expansion opportunities.

Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners. Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows.

Strategic Guidance: Be a strategic advisor to eero’s partners. Earn partners’ trust and influence their customer-facing technology strategy. Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans.

Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives achieved.