Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

Our Partner Success Manager’s proactive efforts ensure growth by enabling our partners to drive adoption, expansion, and renewals. Our PSM's work with our partners to lay out a clear path to success for each partner. The PSM role is the main point of contact for case escalations, renewal management and forecasting, helping partners solve business problems, and deriving value from insightsoftware’s solutions.

Serve as a trusted advisor and advocate responsibly to proactively ensure value and product adoptionDevelop and maintain strong relationships with partners on various levels, from key decision makers to day-to-day users.Forecast, track, and report key account metrics and clearly communicate progress to internal stakeholdersAdvocate on behalf of the partners with internal functional teams as neededCraft effective strategies to drive revenue growth and retention, negotiate and secure renewal agreements, and identify opportunities for upselling and cross-selling our software solutionsOrganize and execute communication strategies, including emails, one on one meetings, monthly update calls, and quarterly business reviews focusing on overall partner health and adoption statistics, product reviews, and contractual status checksManage escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutionsMonitor customer health scores and identify risk of churn. Implement strategies and action plans to reduce churnDrive a seamless partner experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutionsCollect feedback and work with internal teams (product, sales, engineering) to deliver product improvementsCollaborate to identify and recommend solutions for complex business needsLead one or more special projects to enhance Partner Success goals and processesOther duties as assignedComprehensive one-week onboarding program90 Day Customer Success Training ProgramEstablish relationships with assigned Partners and conduct regular business review and assessments

QualificationsBachelor’s Degree, preferably in business or related fieldAt least 2-3 years in a customer-facing or Customer Success role within a software or software-as-a-service organization.Technical acumenConfident, articulate, and professional speaking and writing abilities (and experience)Ability addressing difficult conversations and frame messagingDemonstrable ability to influence credibly and effectively at all levels of the organization, including the Executive and C-Suite levelsExperience working with Fortune 500 companies as end customersHigh level of agility and ability to manage changeAbility to work proactively and constructively in a fast-paced, collaborative, matrixed team environmentAbility to travel up to 20%History working with Channel or Alliance PartnersWorking knowledge with reporting and analytics solutionExperience that included resolution and escalation management

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.