Position Overview

As part Global Services, the Partner Success Manager will work with Intelex Consulting Partners to drive success for Intelex customers.  

The Partner Success Manager will drive success by facilitating the necessary agreements between Intelex and our Partners, and then collaborating with the Strategic Alliances, Sales, Global Services, Support, and Customer Success teams to deliver positive results for the customers who work with Intelex Partners.

The Partner Success Manager will also work closely with Partners to ensure their concerns are being responded to in a constructive manner, that they are following Intelex best practices where applicable, and escalating risks to Intelex customers within the organization.

Responsibilities and Deliverables

Act as the main point of contact for Partners to give them guidance on how to best work with Intelex to achieve success. Act as an advocate for our Partners within the business. Meet regularly with Global Services to review subcontracting and task order requirements. Support the Intelex Global Services team with negotiating and processing subcontracts with partners for service needs.  Communicate to the Global Services team the roles and responsibilities with respect to subcontract management. Manage the financial components around subcontracts, including but not limited to: purchase orders, invoices, total subcontract backlog, and project margin. Collaborate with Strategic Alliances to ensure that Partners have any technical assistance they need during sales opportunities, and that we have the necessary assistance frameworks in place as Partners sign services agreement with Intelex customers. Proactively engage Partners to understand their needs on projects, to ensure Intelex has good visibility into upcoming assistance needs. Negotiate and process task orders with Partners to provide services to our Partners to drive Customer success.  Manage the budget, timelines, assignments, and timecards of the projects related to Partner task orders. Meet regularly with Support to review tickets submitted by Partners to ensure they are being triaged in a timely manner. Ensure assistance for Partners is assigned appropriately to both Consulting and Enablement, and that the necessary authorizations for billing are in place before work begins. Meet regularly with designated Partners to review the health of their projects. Raise any necessary risk flags based on the reviews with Partners. Send the Partner status reports to Customer Success on a regular basis. Collaborate with the Partner Operations manager to facilitate training, enablement, and best practices guidance with Partners.

Organizational Alignment

Reports to Senior Manager, Project Management Office (PMO)

Qualifications

Skills & Work Traits

Required

You are able to work in a fast paced and time sensitive environment. You have an aptitude for making sense of chaos and use your critical thinking skills to add order and clarity while delivering results. You are a logical problem solver and have the ability to analyze and clearly communicate technical problems and propose solutions to all audiences. You are self-motivated with a willingness to learn and project a positive attitude. You have excellent written and verbal communication skills and are able to facilitate group or 1:1 session and also manage difficult or high-pressure situations. You are results driven and use your strong organizational skills to prioritize and handle multiple tasks while working both independently and collaborating with others.

Preferred

You have an understanding and knowledge of Environmental, Engineering and Management Consulting partners and the global EHSQ partner community. You have previous exposure to enterprise application requirements / architecture and technical documentation, to hit the ground running provide world class support and guidance. You have previous experience implementing software and/or web-based applications and technical integration projects end-to-end and are keen to share your insights with others.

Technical Competencies

Required: 

Prior experience with MS Office (Excel, PowerPoint, Word, Outlook). Experience working with, or supporting, Enterprise level customizable software. Solid understanding of web-based application architectures and object-oriented design principles.

Preferred

Salesforce or CRM experience also considered an asset.  Experience of EHSQ software

Experience

Required

1-2 years’ experience in a client-facing, technical environment Prior experience working with technical products, services and solutions, as well as demonstrated experience interacting with technical people, both fielding and responding to questions

Preferred

2-3 years’ experience in a client-facing, technical environment OR 1-2 years’ experience working with the Intelex software. Experience in a business development and partner/alliance relationship management role will be preferred.

Education

Required

A post secondary degree or diploma

Preferred

A Bachelor’s degree or equivalent in Business or Computer Science/Information Systems

Other Requirements

Occasional travel may be required (5 – 10%)

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.