London, United Kingdom
5 days ago
Partner Success Manager - EMEA

About Nintex:

At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.  

Working in Sales: 

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you’ll be a part of a supportive and energetic environment that values your expertise and dedication. We’re seeking experienced sales professionals that are not only driven to succeed but align with our values and culture. 

About the role: 

The Nintex PSM is a critical pillar in Nintex's channel strategy and partners' go-to-market. The PSM is responsible for building, nurturing, and maturing Nintex GTM and Technical competencies within the partner network through a wide range of education planning activities, including but not limited to technical enablement and readiness, partner portal walk-throughs, strategic GTM planning, solution innovation, and technical shadowing and mentorship. The Nintex PSM also acts as a central source of truth for product enablement, upskilling, technical communication, and accountability across the Nintex partner network within the region. From initial partner identification and onboarding through evergreen enablement of existing partner skillsets, the PSM acts as the conduit between technical products, sales support, and the partner community. The PSM will continually evaluate the channel competency and capability levels, identify opportunities for improvement, prepare comprehensive plans including short-, medium--—and long-term developments, and drive the execution of the plans to deliver results. In addition to taking responsibility for the overall technical quality of the channel in the region, the PSM will also provide ongoing administrative support for global channel enablement programs, tools, and general channel support. The PSM is well-planned, collaborative, communicative, and strategic across all brands in the Nintex portfolio, from process management to automation and analytics. They also have a good awareness of the broader technology market, trends, and ecosystems in which Nintex participates. 

Your contribution will be:  

Strategic Partner Enablement 

Implement and oversee the regional execution of the Nintex Partner Enablement Framework Drive partner-led revenue growth in the EMEA region, contributing to the goal of 50% partner-driven sales Manage the partner enablement journey, ensuring progression through defined enablement buckets: Onboarding & Basics Product Mastery Sales & Marketing Excellence Advanced Integration & Customization 

 Trusted Advisor for Partners 

Guide partners in determining the right Nintex product focus and GTM plays Ensure partners have the necessary tools and focus for successful Nintex-based implementations Assist in developing value propositions and demonstrations to expand market reach and drive innovation 

Technical Enablement and Expertise 

Own and execute technical enablement programs for partners, including presales, implementation, and support Collaborate with the broader presales team to deliver up-to-date best practices and product knowledge Oversee the Nintex certification process for partners in the EMEA region Serve as the Subject Matter Expert (SME) for partners' presales activities 

Partner Program Management 

Ensure partner compliance with Nintex partnership programs and technical requirements Assist in partner discovery, onboarding, and validation against the 'Perfect Partner' framework Collaborate on partner program vision and metrics 

Ecosystem Development 

Identify opportunities for partners to collaborate and provide end-to-end business outcomes Facilitate connections between partners and Nintex professional services to create comprehensive offerings 

Product Feedback and Advocacy 

Act as a conduit between the partner community and Nintex's product management team Identify and document use cases that influence the Nintex product roadmap Communicate technical roadblocks and partner needs to inform product decisions 

Technical Support and Escalation 

Serve as a point of escalation for technical issues raised by partners Ensure swift resolution by coordinating with internal stakeholders (Customer Support, Customer Success Managers, etc.) 

Event and Program Execution 

Plan and execute regional partner events, expert sessions, and workshops Support the implementation of the MVP program in the EMEA region Drive partner participation in certification programs and other enablement initiatives 

Sales Support 

Collaborate with internal sales and channel partners to validate customer requirements Facilitate or deliver product demonstrations and technical presentations to assist in deal closure when required 

Performance Monitoring and Reporting 

Track and report on key partner enablement metrics for the EMEA region Provide regular updates on partner progress through enablement cycles and certification levels Contribute to the ongoing refinement of the partner enablement strategy based on regional insights and outcomes 

To be successful, we think you need:  

Bachelor's degree in Business, Computer Science, or a related field 5+ years of experience in technical presales, partner management, channel sales, or similar roles in the software industry Proven track record of driving partner-led revenue growth in the EMEA region Deep understanding of enterprise software solutions, preferably in process automation or related technologies Experience with partner enablement programs and certification processes Strong technical background with the ability to understand and articulate complex solutions Demonstrated success in developing and executing partner strategies at a regional or global level Experience with CRM systems and partner relationship management tools Excellent communication skills with fluency in English and additional languages such as French and German are highly desirable. Track record of successfully managing cross-functional projects and stakeholder relationships

What’s in it for you? 

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences. 

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

Global Gratitude and Recharge Days Flexible, paid time off policy Employee wellness programs and counseling resources Meaningful peer recognition and awards Paid parental leave Invention/patenting assistance Community impact, paid volunteer time, and opportunities Intercultural learning and celebration Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. 

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