Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. We create solutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.

Job Description

Trupanion is looking for someone who has a passion for serving clients, is a great teammate, takes pride in perfection, and wants to be an outstanding part of our success! As a member of the Partner Support team, you will work closely with our Territory Partners (Trupanion’s Field Sales Representatives) and hospitals across the United States and Canada to support and strengthen the relationship we have within the veterinary community.

This is a phone-heavy role and the right candidate should be confident handling 30-40 phone calls a day.

This is a remote position open to candidates anywhere in the US. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.

Schedule (Pacific Time Hours):

This position requires you to work a full time schedule (8 hour shifts x 5 days a week) from Tuesday to Saturday with Sundays and Mondays off. 

Please Note: We are unable to consider applications submitted without Saturday availability.

Key Responsibilities Include:

Provide a best-in-class level of support to our partners - veterinary hospitals and Territory PartnersPrioritize and manage inbound phone, email, fax, and follow-up activity queuesResearch and resolve complicated Territory Partner and Hospital concerns including questions on policy coverage and claimsAssist Territory Partners with reportingInitiate time-sensitive pre-approvals for Trupanion Members and hospitalsLiaise with internal departments to assist our partners and MembersProvide level 1 technical support for hospitals utilizing the Trupanion Express application

Experience:

2+ years experience in Customer Service with a multi-line phone system or in a contact centerVeterinary hospital experience is a plus!Fluency in Spanish is a huge plus!

Compensation:

The starting pay for this position is $20.00 an hour, on a full-time schedule.Along with the hourly pay, Trupanion employees may be eligible for monthly bonuses based on individual or team performance.Trupanion may also provide Restricted Stock Units, which vest over 4 years

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits and Perks:

Full medical, dental, and vision benefits at no cost to the employeeFour weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)Five-week sabbatical after five years of employmentOpen, casual, pet-friendly, and fun office environmentFree medical health insurance for your pet (1 dog or cat)Paid time off to volunteer at nonprofit organizationsSeattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.