Workload: Full time, Sector: Energy / Environmental, Work location: Geneva, Switzerland

Language: English, Italian, German. French is an asset.

  Job description

Picarro is seeking a dedicated and dynamic ‘Partners Operations Specialist’ to join our Picarro SARL Operations team and play a pivotal role in our growth and development across Europe. The successful candidate will oversee day-to-day operational activities with Picarro partners in the EMEA region, ensuring 1st class execution of the terms of the agreements, high-quality outcomes, operational efficiency, and customer satisfaction.

This is a hands-on role requiring a blend of technical acumen, project management, analytical skills, and strong interpersonal abilities.

Key Responsibilities

Project Management

Activity Tracking: Monitor partners' driving and investigation activities in terms of quality control, efficiency, and issue identification. Reporting: Generate detailed reports and communicate results to clients, partners, and internal Picarro departments as required. Performance Metrics: Track activities using results-based KPIs and maintain the Plan of Record (POR). Partners Communication: Regularly engage with partners, which includes: Gathering insights on identified issues. Addressing required corrections and actions. Adapting plans upon needs. Logistics Planning: Coordinate operational logistics and planning based on projects execution needs. Technical Support: Provide minor technical training and support on systems and software tools. Collaborate with the SARL Operations/Field Application Engineering (FAE) team to: Resolve technical support requests promptly. Ensure high instrument uptime. Perform timely system maintenance, updates, and checks.

Finance

Billing Oversight: Validate partner invoices based on completed activities. Cost Tracking: Monitor, benchmark, analyze and report partners ‘costs. Revenue Projections: Estimate and track planned activities to forecast revenue and costs. Invoice Management: Generate and issue quotes and invoices for completed activities, ensuring accuracy and clarity. Dispute Resolution: Analyze, explain, and resolve discrepancies in invoicing with partners.

Legal and Compliance

Contract Adherence: Ensure execution compliance with contractual agreements, including pricing, performance requirements, and timelines. Collaboration: Work closely with Picarro internal departments, including Sales, Business Development, Client Program Management, Operations and Finance teams to address inadequate contracts or pricing structures. Documentation: Maintain and archive all documents related to contracts, bills, invoices, and partner communications. Data Security: Track and maintain adherence to data security protocols.

 

Role Summary The Partners Operations Specialist will manage partners’ operational activities with a customer-centric mindset. This individual must exhibit a proactive approach, technical competence, and strong problem-solving abilities to ensure operational excellence and customer satisfaction. Comprehensive training will be provided to develop a deep understanding of the role and Picarro’s technology and systems.

 

Desired Skills and Experience

Core Competencies

Proven experience in a customer-facing role and control of execution. Effective problem-solving skills. Exceptional analytical skills and attention to detail. Organizational and time-management skills with the ability to work autonomously. Excellent written and verbal communication skills. Results-oriented team player with a proactive, “make-it-happen” attitude. Skilled in conflict resolution and negotiation with a focus on win-win outcomes.

Technical Skills

Experience in project management and process optimization. Appetite for technical products (hardware and software). Proficiency in managing data, creating clean, clear, and detailed reports and documentation.

Language Proficiency

Required: English, German, Italian (full proficiency). Preferred: French.

Qualifications

Academic and/or Professional Certifications in either engineering, Business Administration and/or project management. Prior experience in customer-facing support roles. Valid driver’s license.

 

Why Join Picarro? This is an exciting opportunity to work at the intersection of technology and operations within a fast-paced, innovative environment. As a Partners Operations Specialist, you will contribute to Picarro’s growth and establish yourself as a key player in delivering cutting-edge solutions to our clients in the EMEA region.