Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
 

THE ROLE

As a member of the Brand Partnerships team, this national role will be primarily responsible for leading our day-to-day hospitality and ticketing needs for our partners, prospects, and key clients. This role will serve as a direct concierge for our national partners working closely with our internal sponsorship, ticketing, food & beverage and premium seat sales teams, as well as external partners, to deliver against ticketing, hospitality, and administrative needs. In addition to the day-to-day requests, this role will lead and track our national in-market ticketing programs working closely with our brand management, promoter and marketing teams to ensure their success. 

WHAT THIS ROLE WILL DO

Day-to-day ticketing concierge for our national partners, including both email and phone communication, servicing their ticket requests

Direct ticket concierge for select partners’ clients, liaising directly with customers and offering best in class service

Manage large and often complex orders for a variety of partners and related programs across Canada while liaising with various ticketing teams and venues to help facilitate. This includes monitoring inventory, tracking of various sales and regular client-facing reporting

Track and fulfill all contractual national venue & festival ticket deliverables for our partners

Maintain and update partner accounts and budget trackers within our ticketing platform, while providing relevant reports to internal teams as needed

Update and analyze partner ticket program sales trackers and communicate sales as needed, while maintaining ticket inventory to maximize sales opportunities

Coordinate partner and internal hospitality requirements as needed, including but not limited to suite rentals, premium seating, bulk ticket buys, dinner reservations, food & beverage purchases and partner hosting events

WHAT THIS PERSON WILL BRING

Minimum two (2) years in the hospitality or customer service industry, with ticketing experience being an asset

Exceptional customer service, organizational and administrative skills

Must be able to perform in a fast-paced, multi-demand work environment with excellent time management

Demonstrated ability to build and foster relationships both internally and externally

Proven to perform well under pressure; managing high volumes and multiple priorities simultaneously

A positive, winning approach, incorporating integrity, confidentiality and discretion

Ability to work evenings & weekends as required

Bilingual (French/English) is an asset

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych 

YOURSELF:  Generous paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets 

WEALTH: RRSP program with company match, Stock Program Reimbursement 

FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support 

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings 

OTHERS: Volunteer time off, crowdfunding network, gender reassignment support  

We thank all candidates for their interest, only those who will be selected for an interview will be contacted.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.