Job Description

Are you ready to write your next chapter? 

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.  

We’re looking for a Partnership Manager I to join our ever-evolving team to help us unleash the potential of every business.  

Are you ready to make your mark? Then you sound like a Worldpayer. 

About the team 

This team is tasked with identifying  and developing key account alliances and relationship programs designed to create sales opportunities. 

 

What you’ll own (5-6 role responsibilities)  

As the Partnership Manager I, you will be responsible for supporting the day-to-day, business as usual operations of existing ISV Partners with a focus on Partner success. The Partner Manager serves as the single point of contact for the Partner to ensure Partner service requests and inquiries are resolved or escalated to the appropriate Worldpay resource. 

 

Solution & Support – Manage the day-today operational inquiries of Partner partnerships through proactive outreach 

Engage & Empathize – Support the retention, growth, and overall Partner satisfaction through frequent communication with Partners as the single point of contact to understand issues, build relationships, and improve service 

Collaborate & Deliver – Work toward mutual goals, strategies, and objectives to support the overall strategic benefits of the Partner  

Innovate & Implement – Evaluate program trends and support issues, and create opportunity for long-term, rather than one-off, resolutions 

Team & Connect: Monitor programs to assess the overall health of the partnership and create awareness of escalations that may impact revenue-generating activities to senior leaders 

 

What you bring 

A results driven problem solver – You know how to diagnose the root cause of Partner dissatisfaction and how to rally a team to develop a quick action solution 

A self-starter – You are proactive and always looking for the next challenge to tackle with confidence and tenacity 

A relationship-builder – You value personal connections and use strong interpersonal skills to deliver high quality support to Partners on a day-to-day basis 

An agile worker – You have experience balancing requests from multiple accounts with strong time management and prioritization skills 

A team player – You have a collaborative approach to working within and across teams and demonstrate tenacity and confidence when faced with challenges 

An articulate communicator – You confidently build and present strategic messaging both verbally and in written form in a clear, concise, and professional manner 

A proven winner – You have a history of success managing multiple large accounts and delivering high-quality customer experience 

An experienced supporter – You have 1-2 years of Customer Success / Support experience at a Technology company. Experience with Payments and/or Salesforce.com is a bonus!  

 

What makes a Worldpayer 

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. 

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. 

 

#LI- KS  

Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $40,640.00 - $67,050.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.  . This position may be eligible for bonus and/or commission.

The job duties outlined above may be directly, and negatively impacted by a criminal history, which could lead to the withdrawal of a conditional offer. However, all qualified candidates with arrests or convictions will still be considered.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.