Company: Super Soccer Stars

Title:  Partnership Programs Coordinator - Greater LA

Partnership Programs Coordinator oversees class management, customer management, partnership retention, and partnership growth within the region. You will work behind the scenes using data, proactive planning, and clear communication to ensure a positive class experience for our partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Class Management

Seasonal schedule strategy for after-school or enrichment programs. Manage all class logistics, changes, and updates with after-school or enrichment programs. Communicate logistics between departments and to coaches to ensure program success. Managing location specifics for coach requirements, equipment needs, schedule changes, weather issues and more

Customer Management

Maintain connection to customers and ensure YAU standards are exceeded Visit locations for check-ins, class observations to oversee quality and opportunities for growth Communicate program detail reminders to customers - no classes, new season, coach changes and more Oversee resolution process for all escalated issues

Program Growth

Coordinate with existing partners and develop new business relationships. Oversee enrollment and re-enrollment strategy Support grassroots marketing campaigns to promote partner programming. Continually implement strategies to increase enrollment and attendance.

*Additional responsibilities as required*