Job Description

Parts Advisor - Norwich

Join Our Parts Call Centre Team!

Are you a motivated and organised individual with a passion for customer service? We are looking for a Parts Call Centre Advisor to join our growing team in Norwich. This is an exciting opportunity to work in a busy environment, assisting trade and public customers with their parts needs.

What You'll Be Doing:Handling inbound calls efficiently and professionallyAdvising customers on suitable parts and processing ordersManaging sales transactions for trade and public clientsBuilding strong relationships with customers and internal teamsEnsuring accurate record-keeping and order managementMaintaining high attention to detail to minimise errors and enhance customer satisfactionWhat We're Looking For:Excellent communication skills - confident, clear, and professionalStrong organisational abilities - able to manage multiple tasks efficientlyCustomer-focused mindset - committed to providing top-tier serviceNo prior experience required - full training providedA desire to grow - opportunities for career progression and skill developmentWhat's in It for You?Competitive salary with performance-based bonuses30 days annual leave, including bank holidaysPension scheme & life insurance for financial securityStaff discounts on products and servicesRecommend a Friend scheme with great incentivesCareer growth opportunities in a well-established company

Celebrating 50 successful years in the motor industry, our client is committed to creating a supportive and inclusive work environment. If you're looking for a rewarding career with a company that values its employees, apply today or call Alison for more information 01733968453

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.