Welcome page Returning Candidate? Log back in! Parts Advisor - TPS Posted Date 14 hours ago(05/02/2025 13:51) Job ID 2025-6492 # of Openings 2 Overview

Teesside TPS

Shift Pattern: Monday to Friday 8am till 4.30pm, 8.30am till 5pm, 9.30am till 6pm, Saturday Rota 8am till 1pm

Basic Salary £31,333, OTE up to £34,333

 

To achieve allocated sales targets, develop and maintain long term relationships with customers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.

Key responsibilities

 

Selling

Achieve personal target KPI‘s and revenue objectives with target customer setsAccurately identify parts to meet the customer sales requirementsUtilise all product promotions effectively to achieve specific targets setIdentify and exploit all upsell opportunities thereby growing overall sales figuresMaintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine vs non-genuine aspect, and how to overcome sales objectionsRecord and feedback lost sales opportunities to the Sales Manager

Customer

Ensure you provide a high level of customer service at all timesBe aware and always aim to improve the Customer Satisfaction scoring for your CentreBuild strong relationships with your clients by making relevant and regular contact with them on the phone and via face to face visitsProvide a high level of service to customers – through understanding their requirements, responding to requests, progressing orders and providing expert adviceWhere applicable, ensure that trade customers that visit the TPS Centre are dealt with efficiently and quicklyIdentify and record customer delivery requirements and communicate to the rest of the TPS Centre teamResolve any customer concerns or complaints professionally, seeking additional support where necessaryMaintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalismEnsure that a regular review of all customer discounts are carried out and the appropriate discount is applied based onMaintain accurate customer records and adhere to the Data Protection Act when handling this dataProvide timely communication to customer’s on their credit statusEnsure any customer complaints / disputes are handled professionally and swiftly

Communication

 

Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer serviceWork with the Sales Manager and others to achieve sales targets and provide a joined up approach to salesFeedback customer comments to the Sales Manager to continually improve customer experienceEnsure that customers are aware of their credit situation and if credit escalations are required, follow the TPS Guidelines in the Operations Manual

Systems and processes

 

Handle incoming calls and customer enquiries within KPI’s, using the approved greetingEnsure the proper and accurate use of all systems (e.g. use of EKTA/vin-lookup to search and order parts)Complete all required documentation accurately and promptlyDeal with all cash and credit card transactions in line with TPS Guidelines in the Operations ManualMaintain a clean, tidy and efficient working environmentEnsure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)Source additional parts from other Centres or outside the TPS network when necessary

Key competencies

 

Genuinely TPSCustomer ExperienceManaging SelfOperational Effectiveness

Experience and knowledge

 

Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers or experience of selling in a fast paced and/or telesales environmentAbility to build strong and trusting relationshipsAbility to relate well to others and work as part of a teamExcellent communication skills and telephone mannerGood IT skillsDemonstrates excellent attention to detail and accurate record-keeping Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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