Glasgow TPS
Shift Pattern: Monday to Friday 8am till 4.30pm, 8.30am till 5pm, 9.30am till 6pm, Saturday Rota 8am till 1pm
Basic Salary £31,000, OTE up to £34,000
To achieve allocated sales targets, develop and maintain long term relationships with customers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.
Key responsibilities
Selling
Achieve personal target KPI‘s and revenue objectives with target customer setsAccurately identify parts to meet the customer sales requirementsUtilise all product promotions effectively to achieve specific targets setIdentify and exploit all upsell opportunities thereby growing overall sales figuresMaintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine vs non-genuine aspect, and how to overcome sales objectionsRecord and feedback lost sales opportunities to the Sales ManagerCustomer
Ensure you provide a high level of customer service at all timesBe aware and always aim to improve the Customer Satisfaction scoring for your CentreBuild strong relationships with your clients by making relevant and regular contact with them on the phone and via face to face visitsProvide a high level of service to customers – through understanding their requirements, responding to requests, progressing orders and providing expert adviceWhere applicable, ensure that trade customers that visit the TPS Centre are dealt with efficiently and quicklyIdentify and record customer delivery requirements and communicate to the rest of the TPS Centre teamResolve any customer concerns or complaints professionally, seeking additional support where necessaryMaintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalismEnsure that a regular review of all customer discounts are carried out and the appropriate discount is applied based onMaintain accurate customer records and adhere to the Data Protection Act when handling this dataProvide timely communication to customer’s on their credit statusEnsure any customer complaints / disputes are handled professionally and swiftly
Communication
Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer serviceWork with the Sales Manager and others to achieve sales targets and provide a joined up approach to salesFeedback customer comments to the Sales Manager to continually improve customer experienceEnsure that customers are aware of their credit situation and if credit escalations are required, follow the TPS Guidelines in the Operations Manual
Systems and processes
Handle incoming calls and customer enquiries within KPI’s, using the approved greetingEnsure the proper and accurate use of all systems (e.g. use of EKTA/vin-lookup to search and order parts)Complete all required documentation accurately and promptlyDeal with all cash and credit card transactions in line with TPS Guidelines in the Operations ManualMaintain a clean, tidy and efficient working environmentEnsure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)Source additional parts from other Centres or outside the TPS network when necessary
Key competencies
Genuinely TPSCustomer ExperienceManaging SelfOperational Effectiveness
Experience and knowledge
Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers or experience of selling in a fast paced and/or telesales environmentAbility to build strong and trusting relationshipsAbility to relate well to others and work as part of a teamExcellent communication skills and telephone mannerGood IT skillsDemonstrates excellent attention to detail and accurate record-keeping Responsibilities Maximising results and sales opportunities through advanced preparation and planningBeing able to qualify customers needs through effective communicationDeveloping customer relationships through prospecting and maintain these relationships with follow-up callsRetaining a full knowledge base of all of our stock, parts, accessories and pricing strategiesUtilising product presentations in order to effectively demonstrate our parts / accessories to potential customersImplementing regular weekly / monthly sales calls to drive additional sales opportunities for new / repeat business Qualifications
You’ll be a real go-getter with heaps of industry knowledge and demonstrable sales experience. We need someone who has automotive product expertise as well as a good technical understanding of automotive maintenance. Previous experience working as a Parts Sales Representative for a dealership is preferred but not essential.
You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders. You will be commercially astute, and a real results driven individual. This is a field based role, and you therefore must be able to demonstrate a confidence in using your own initiative and planning your own diary. You will be required to travel around a 50 mile radius from the Parts Hub, therefore full UK driving licence is essential.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
Competitive salaries with clear pay scales in place as you developGenerous annual leave allowance that increases with length of serviceEligibility to join one of our colleague car plans and cycle to work schemeEnhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)Critical illness cover after 2 years plus life assurance and free will writing serviceTechscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchersEmployee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.
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