Job Description:

Miller Electric, an ITW company, is seeking a Parts & Systems Coordinator to join the Welding Accessories and Cutting team.  In this product management and technical systems oversight, you will play a key leadership role, driving change in a fast-paced, dynamic environment. Your strong analytical and interpersonal skills will enable you to lead, coordinate, and support product and data management for the Welding Accessories & Cutting Division and Enterprise service systems.

In this role you will play a key role in helping manage the service parts and machine consumables portfolio with over 11,000 skus in the Welding, Accessories and Cutting facility. You will also lead strategically through oversight of both service systems and processes helping make recommendations to streamline and improve service delivery.

You will directly support our service partners and channel partners while also maintaining relationships cross functionally. This is a great role for someone who loves to balance both the tactical and strategic side the business.

How you will Make an Impact:

Parts Availability and Product Lifecycle:

Ensure Product Availability: Ensure timely availability of service parts for customers and repairs, minimizing stockouts and excess inventory through ITW Toolbox processes. Recommend inventory actions for parts in quartile 2080 and 2020.  Evaluate and authorize minimum-buy and last-time-buy for critical parts based on lifecycle and supply risk assessments.Manage Product Lifecycle: Track the full lifecycle of power sources to support service parts from sourcing to end-of-life.  Define stocking strategies by product categories and EOL requirements. Develop and implement frameworks for parts setup and product line simplification.

Parts Profitability and Data Analysis:

Strategic Pricing: Manage cost-of-repair of top product new equipment pricing.  Perform pricing and margin analysis to ensure sustained profitability. Monitor Parts Performance: Track key metrics related to service parts performance, such as Order Fill Rates, Stockout Rate and Inventory Grading. Competitive Analysis: Provide ad-hoc analysis to Marketing on product relationship with power sources, price position and competitive benchmarking.Cost Optimization: Identify cost reduction opportunities and simplify fulfillment to increase average order value and maintain service quality.

Service Systems and Data Management:

Oversee parts and service management systems (D365, Warranty Portal, Website Locator, CMS).Ensure systems are up-to-date, integrated and optimized for smooth operations.Troubleshoot system issues and coordinate with IT and Vendors for resolution.Maintain accurate records and storage of service data.Recommend and implement workflow improvements.

Training and Compliance:

Train service partners, service advisors, technicians and staff on system usage.Act as liaison between Enterprise Technical Service Teams and IT/Vendor.Document standard operating procedures for systems and workflows.Ensure compliance with service agreements and warranty requirements.

Process Improvements:

Lead process improvements from filing warranty claims to paymentsIdentify innovative tools and technologies to efficiently file and process claimsCoordinate changes to service-related tools, brochures, catalogs and marketing materials

What you need to do to be successful in this role:

Strong Analytical Skill: Ability to think critically with attention to detail and structured approach to breaking down large data and situations in manageable components.  Use complex information to make decisions or generate insights.Business-Minded: Demonstrate strong business acumen, organizational skills, and a detail-oriented approach as a self-starter with a willingness to learn and grow.Effective Communicator: Exhibit excellent oral and written communication skills with the ability to present to large groups.Collaborative: Maintain open communication with all stakeholders to address challenges and share successes.Process Improvement: Experience or knowledge of service operations, supply chains and logistics including track record of finding solutions to problems. Relationship Builder: Cultivate strong relationships among employees, channel partners, and key end-users.Platform Experience: Experience with ERP platforms and service management systems. Knowledge of service operation, supply chain and logistics.

Qualifications:

Bachelor’s degree in business, finance, IT, supply chain, or related discipline.Minimum 2 years’ experience in a similar role.Proficient in Microsoft Office and Excel programs.25% travel

Company Description

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories.  ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Additional Information

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

Why ITW Welding?

Here’s what we offer to help you build the future you want:

Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.Paid Time Off – 11 paid holidays, 5 sick days, and vacation time to take time for what matters.Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development.

At ITW Welding, we’re not just a place to work – we’re a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.