Job Description:

This position is responsible for communicating with customers in a positive, caring, and timely manner so as to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Sale of On-Highway Truck parts to customers over the phone, SIS Web platform, e-mail, or in person.  Serves as customer service point of contact for parts customers. Must demonstrate effective use of influencing and collaborative skills.

Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction. Participate in all sales programs sponsored by Holt and the dealership manufacturer that promotes sales through incentives, and meet or exceed specified objectives as measured by program administrators. Ensure that product information systems are kept current and new product information is updated. Assist customers by responding to after-hours call-out needs by being available for after-hour calls on a rotating basis.

Job Qualifications:

A qualified candidate must have the following skills or abilities:

 This position requires a well-organized, thoughtful, and self-motivated person with good phone and people skills.  At least a year of customer service experience, parts experience strongly preferred  Must have GED or High School diploma.  Must have a valid driver's license.  Must be able to obtain forklift certification.  Must be proficient with computers—highly desired experience with a computerized parts management system.  Must be capable of working in a fast-paced environment.  Must be highly organized and have excellent attention to detail.  Must have excellent attendance and work performance.  Must be self-motivated with a high commitment to completing tasks in a timely manner.

How to Apply :

If you are interested in the position, please complete our online application by applying directly on our website at: http://www.holtcat.com/careers.

We also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.

HOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT CAT and related entities will be made on merit, qualifications, and abilities.

It is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.

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