**DESCRIPTION** **In this role, you will make an impact in the following ways:** + Act as the first contact for customers, addressing their needs and issues promptly + Parts interpretation and the provision of required parts + Processing and receiving orders and quotes in a timely manner + Advise on part suitability and talk customers through the best solution for the job + Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions + Organise and manage daily freight delivery _Note: this role has an on-call roster and some overtime as required_ **RESPONSIBILITIES** **Critical Competencies:** + **Optimizes work processes** - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. + **Warehouse Inventory Control** - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations. + **Customer Support** - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. + **Order Life Cycle Systems** **Knowledge** - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. + **Order Processing** - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements + **Values differences** - Recognizing the value that different perspectives and cultures bring to an organization.Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience. **QUALIFICATIONS** **To be successful in this role you will need the following:** + Parts interpreter experience in an Automotive or similar type industry + Customer service and effective communication + Engine knowledge is an advantage + Ability to learn new software and processes + High attention to detail with the ability to prioritise and troubleshot complex tasks + Forklift ticket would be highly desirable + Valid car drivers license is required **Job** Logistics **Organization** Cummins Inc. **Role Category** On-site **Job Type** Shop **ReqID** 2410872 **Relocation Package** No