Description - External

At Percepta, we bring first-class service across each market we support. As a Parts Sales Consultant in Melbourne, FL(Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
Provide online customers with a professional sales experience that positively influences the customers purchasing decision.  The primary customer contact channel is phone. The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance. The Ecommerce Parts Sales Consultants have a high level of problem-solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.

During a Typical Day, You’ll

Receive inbound phone calls and emails through the Ford Ecommerce PortalEffectively utilize multiple systems in providing prompt, courteous, and accurate informationResolve complex interactions using the appropriate escalation processUse appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concernsFollow up with the customer when needed utilizing phone and/or emailParticipate in daily information exchanges to remain knowledgeable of process and proceduresAbility to support and advocate for consumer sales and product inquiriesAssists in formulation of problem-solving techniques for newly discovered issuesMaintain exceptional product knowledge as it relates to program supportHandle additional projects and assignments as directedAdditional duties as assigned

What You Bring to the Role 

Minimum high school diploma requiredSome college or vocational training preferredStrong problem-solving, troubleshooting experienceSales Experience, requiredAutomotive Background, preferredParts/Service Advisor Experience, preferred

What You Can Expect 

Pay rate of $15 per hourHealth/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) with company matchVacation/Sick Time and Paid HolidaysTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
Hours of Operation

Monday-Friday, 8:30am – 5:30 pm EST

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect– a team that is accountable, dependable and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such bank account details from applicants at any point in the recruitment process.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.