The Parts & Service Business Center Lead is responsible for leading and optimizing the service and parts operations within the Stellantis CJDRF dealer network. This includes revenue generation through Mopar & private label parts, accessory sales and a strategic focus on the customer experience to drive increased loyalty and retention. 

   

Sales and Business Development:  

Ownership overall retail/wholesale parts sales, service, service quality, warranty, service contracts and customer experience.  Identify, assess regional market needs and opportunities  Develop and implement a strategy to increase parts sales and customer loyalty  Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support  Challenge status-quo, discover and champion best practice benchmarking, process improvement 

 

 People Leadership: 

Lead independent entrepreneurs to achieve higher levels of performance  Lead and mentor the field team to realize their potential professionally, deliver breakthrough results  Build team through strong collaboration, mentorship, trust and mutual respect  Develop and raise the technical expertise and competency in both the dealership and field 

Basic Qualifications:

Bachelor's degree in Business, Marketing, Automotive Technology or related field  10+ years' experience of increasing responsibility in automotive sales   Supervisory experience   Proven track record of achieving breakthrough sales results   Experience managing large team, holding them accountable & delivering tough messages   Strong influencing and negotiation skills   Willingness to relocate   Willingness to travel 50% 

 

Preferred Qualifications:  

Master's degree