Pass Production & Key Management Officer

 

Hours of Work: 08.00 – 17.00, Monday – Friday. Some flexibility required to work ad-hoc weekends.

Salary: £44,473.21 p.a. 

 

Job Objectives & Responsibilities

 

Operational contract compliance in line with the AP's, KPI's, AI's and SOP Development and maintenance of customer / staff relationships Compliance to all business processes and improvement Ensuring best service for the customer.

 

Main Duties

Adherence to Agreed Procedures Managing governmental pass applications and issuing passes Carrying out personal security clearance checks Building close relationships with security vetting teams Key management, ensuring all records of keys are maintained and accurate. Auditing of lockers Issuing cycle tags Communication with government officials, inclusive of Ministers and their private office teams. Delivery of outstanding customer service Updating Concerto records as required Strict adherence to maintaining the integrity of the access control system Providing special access to passes in line with approvals Processing numerous reports.

Person Specification

To undergo SC level security clearance checks for the role Previous supervisory experience in region of contract value Experience of working in a similar role Ability to demonstrate good communication skills, both verbally and electronically Excellent PC skills Highly motivated and determined Approachable and engaging at all levels Change management experience Ability to work under pressure Organised with high attention to detail

Health & Safety Responsibilities

Follow group and company policies and procedures at all times Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment Use all work equipment and personal PPE properly and in accordance with training received Report any issues or training needs to your line manager and /or via your divisional incident reporting system.

Information Security

Ensure compliance with Mitie's and Clients information security procedures in all activities Proactively identify and report security risks to your manager Report actual and suspected security incidents.

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.