Driving Infinite Possibilities Within A Diversified, Global Organization

Passenger Service Manager

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Phoenix, AZ

 
As a Passenger Service Manager here at Honeywell, you will play a critical role in ensuring a positive and efficient experience for airline passengers. You are accountable for overseeing passenger services at airports, which includes managing a team of customer service agents, ensuring the smooth flow of passengers through check-in and security processes, and addressing passenger needs and concerns. Your role involves a strong focus on customer service, staff management, and operational efficiency.

You will report directly to our Chier Pilot, and you’ll work out of our Phoenix, AZ location on a hybrid work schedule.

In this role, you will impact the overall passenger experience by ensuring exceptional customer service, efficient operations, and resolving any issues that may arise.


KEY RESPONSIBILITIES

\n\nReporting:\n\nThe Manager, Passenger Services reports administratively to their respective manager at each base, depending on the location. During a flight, when acting as a Flight Attendant, the Manager, Passenger Services reports to the PIC during the assigned flight.\n\n\nResponsibilities:\n\nEnsures the professional standards of Flight Attendants\nHires full-time line Flight Attendants / Supervisor of Passenger Services and Contract Flight Attendants\nParticipates in the Safety Management System.\n\n\nDuties:\n\nAssume Flight Attendant duties when assigned a flight\nManages and supervises Flight Attendants\nImplements policies and procedures for Flight Attendants\nManages the Commissary and Aircraft stock\nParticipates in new aircraft outfitting and delivery programs\nProvides information to the Vice President, Flight Operations for performance evaluations of Flight Attendants\nAssumes any duties delegated by the Vice President, Flight Operations and/or PIC.\n\n\n\n

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: www.benefits@honeywell.com

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

\n\n5+ years of experience as a Flight Attendant with an airline, business aviation flight department, or government agency\nStrong knowledge of airport operations and industry best practices\nExcellent communication and people-oriented skills\nAbility to handle stressful situations and work under pressure\nPossesses knowledge of culinary arts, food, wine, and menu planning to accommodate first class service to corporate passengers\nHolds a certificate received from an approved Flight Attendant Training organization\n\n

WE VALUE

•   Bachelor's degree in hospitality management or a related field
•   Exceptional customer service skills
•   Strong leadership and team management abilities
•   Excellent problem-solving and decision-making skills
•   Attention to detail and ability to multitask
•   Passion for providing a positive passenger experience


ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.


THE BUSINESS UNIT

PSS is a global business that delivers digitally engaged solutions for workers that help customers shorten fulfillment times, improve operational efficiency and accuracy, increase worker productivity, lower cost-per-package-shipped, and alleviate bottlenecks in the supply chain operations. PSS mobility devices, printers, scanners, voice technology, and vision solutions facilitated by software and services enhance worker productivity and allow organizations to collect and leverage critical data about their operations. Main verticals for PSS include transportation, logistics, and warehousing, and retail.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. 

Additional InformationJOB ID: HRD254886Category: Flight OperationsLocation: 2802 E Old Tower Road,Phoenix,Arizona,85034,United StatesExemptGlobal (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.