Town Center Family Medicine is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday, 8:00 a.m. – 5:15 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Patient Access Associate 2 Job Responsibilities:

Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of  payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a  timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication  methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and  guests until help arrives – if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies  and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the  problem solving process when additional input is needed.

Additional Requirements:

Work schedule: 8-hour shift (Monday – Friday, 8:00 a.m. – 5:15 p.m.) Education: High School or GED Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience. Certification: None