Inova Physician Services- Endocrinology- Springfield is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift from Monday – Friday, 8:00 a.m. – 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Patient Access Associate 3 Job Responsibilities:

Reports safety hazards/violations and takes appropriate action to protect the environment and  guests until help arrives – if necessary. Accepts and provides direct/honest feedback between team members in a non-punishing manner. Explains insurance benefits and patient liability through the use of appropriate communication  methods/styles. Supports scheduling activities by conducting pre-service activities such as insurance  verification/submission. Gathers information about customer complaints in a courteous and professional manner. Troubleshoots individual admission issues in collaboration with other departments/staff. Identifies and communicates payroll authorization and referral requirements. Delivers an acceptable volume of work with high levels of accuracy.

Additional Requirements:

Work schedule: 8-hour shift (Monday – Friday, 8:00 a.m. – 5:00 p.m.) Education: High School or GED Experience: 2 years of healthcare patient access experience or 2 years of experience in healthcare revenue cycle. Certification: None