Responsibilities

The purpose of the Contact Center Operations Analyst role is to enhance the efficiency and effectiveness of patient access services within 

healthcare organizations. This position focuses on analyzing and optimizing processes related to patient scheduling, registration, and 

intake to improve overall patient experience and access to care. The analyst collaborates with clinical and administrative teams to 

implement best practices, streamline workflows, and ensure compliance with regulatory standards. Ultimately, the role aims to drive 

operational excellence, reduce wait times, and improve patient satisfaction.

 

Job Title: Patient Access Center Operations Analyst

Location: Remote

Department: Patient Access Center

Job Type: Full Time 

Salary Range: $54,186 - $66,936 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

 

Qualifications

Education

Required: Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or a related 

 

Field.

Preferred: Master’s degree in Business, Healthcare Administration, Public Health, Business Administration or 

 

related area.

Experience

Required: Minimum of 2 years of experience in healthcare operations specialist, consulting, or management. 

 

Experience with data analysis and performance metrics 

 

Familiarity with operational workflows, epic experience and providing support to operational leadership and 

 

staff, generating and creating structure, workflows.

 

Demonstrated ability to lead process improvement initiatives

Preferred: 3 Years of experience in healthcare operations specialist, consulting, or management.

 

5 years of experience in Capacity Management, Physician Schedules, and Epic cadence workflows

 

Knowledge of Lean, Six Sigma, or similar methodologies.

 

Strong project management skills.

 

Epic Cadence, Epic Ambulatory and Reporting experience.

License(s)

Required: N/A

Preferred: N/A

Special Skills

Required: Strong written and verbal communication and presentation skills.

 

Strong analytical skills: ability to determine and manage actions needed based on available reporting data.

 

Strong problem-solving skills: with the ability to think strategically and creatively. 

 

Strong organizational, time management, and interpersonal communication skills

 

Strong functional competence using 

 

Microsoft office Outlook, Teams, Word, Excel, Power Point, Visio.

 

Excellent customer service orientation

 

Ability to work in a fast-paced changing environment.

 

High-level of analytics and reporting with excellent attention to detail.

 

Ability to present and communicate complex information in a clear and concise manner, verbally or in writing.

 

Ability to engage and influence diverse stakeholders.

 

Ability to work independently and organize work effectively.

 

Ability to work with staff at various levels with various focus areas (e.g., technical, and operational).

 

Ability to build and maintain relationships with outside departments and vendors.

 

Ability to and willingness to learn new epic and operation workflows and information quickly.

 

Works collaboratively with Providers, Managers, Clinic Administrators, Medical Directors, and staff to maintain 

 

continuity of scheduling and desired outcomes for Patient Access.

 

Experience using Microsoft Office, PowerPoint, Excel, SharePoint, and Visio.

Preferred: Crystal report experience.

 

Advanced in Excel.

Other 

Required: N/A

Preferred: N/A

 

Working Environment: Other

 

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 

 

Why Kelsey-Seybold Clinic?

Medical, Vision, and Dental Tuition Reimbursement Company Matching 401K Employee Reward and Recognition Program Paid time off for vacation, sick, and holidays Employee Assistance Program Continuing Medical Education allowance