Job Description:

Job Title: Patient Access – Communications Specialist

Job Summary:

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.

Job Description:

Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. Greet visitors in a professional and courteous manner.Consistently ensure positive customer interactionsManages difficult or emotional individual situationsResponds promptly to individual needsResponds to requests for service and assistanceFulfills commitments to individuals

Requirements:

High school diploma or equivalentOne year customer service experienceComfortable using common computer applications

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.