GENERAL SUMMARY:

The Patient Access Coordinator I functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.

The Patient Access Coordinator will develop relationships and processes to support intake and ongoing coordination of care for patients. Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff. Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups.

EDUCATION REQUIRED:

High School diploma or G.E.D. equivalent required. Associates Degree or two years of college experience preferred.

EXPERIENCE REQUIRED:

Minimum of 3-5 years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details. Proven performance in working collaboratively in a multidisciplinary team. Knowledgeable of medical electronic information registration and appointment scheduling systems. Epic registration experience preferred. Must possess a positive attitude. Able to apply problem solving and critical thinking skills. Must possess strong organizational skills. Additional Information Organization: Henry Ford Medical Group Department: HFCI Detroit Market Admin Shift: Day Job Union Code: Not Applicable