Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
Essential Job Responsibilities/Expectations
1. Assists the Patient Access Supervisor with oversight of the scheduling team for inbound and outbound scheduling, rescheduling and cancellations. This includes capturing current demographic and insurance data for all patients.
2. Assists in ensuring timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
3. Partners with ancillary departments in Florence, Cheraw, Clarendon, Darlington. Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates meet patient and facility needs.
4. Monitors the scheduling worklists and assists the Scheduling Supervisor with determining resource allocation.
5. Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls.
6. Supports and assists the Operations Manager and all Supervisors as needed.
7. Participates in special projects, as needed, and suggests continuous improvement processes.
8. Acts as a point of escalation when patient cases need to be escalated due to urgency or an issue.
9. Oversight with new hires ensuring they are properly trained and supported.
10. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Job Requirements
Qualifications/Training:
• Patient Access Reservations and Scheduling – scheduling experience
• Experience with Windows based computers and Microsoft Office
• Written and verbal communication skills with persons of all ages and diverse backgrounds
• Problem solving and performance improvement skills
• Revenue Cycle knowledge and the understanding of how this work impacts such
Licenses/Certifications/Registrations/Education:
• Minimum of a High School Diploma/GED from an accredited school