At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Manager

                        

LocationMedina

                    

FacilityMedina Hospital

                     

DepartmentAdmitting And Registration-Medina Hospital

                      

Job CodeT2802E

                     

ShiftDays

                       

Schedule8:00am-4:30pm/7:00am-5:30pm

                       

Job Summary

                         

Job Details

Patient Access Manager   

Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. Medina Hospital provides state-of-the-art healthcare to all its patients. Medina Hospital received Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award for excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital is also proud to be a Pathway Hospital awarded by the American Nurses Credentialing Center. This designation recognizes a health care organization’s commitment to creating a positive practice environment that empowers and engages staff. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. 

A caregiver in this position works days, from 8:00am—4:30pm or 7:00am—5:30pm.  

A caregiver who excels in this role will:  

Assist with developing specific departmental goals, standards, and objectives which directly support the organization's strategic plan and vision. 

Manage staff relations including performance management, staff satisfaction and conflict management. 

Perform and oversee scheduling, recruitment, payroll, and student engagements. 

Monitor departmental budgets, regulatory compliance, departmental contracts, and vendor relations. 

Assist with the development and implementation of policies, procedures, standards, and initiatives for the department. 

Minimum qualifications for the ideal future caregiver include:  

High school diploma or equivalent. 

Five years of experience in Healthcare or Customer Service Management. 

Will consider Finance, HIS, IT, or Nursing supervisory experience in high volume facility as well. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

Ability to communicate and exchange accurate information. 

Ability to perform work in a stationary position for extended periods.  

Ability to work with physical records or operate a computer or other office equipment.  

In some locations, ability to travel throughout the hospital system.  

In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities