Cottage Health seeks a Patient Access & Navigator Trainer for their CH Navigation Center department responsible for providing coordinating and delivering training to the centralized scheduling center and patient access teams. Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management. Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

Education:

Minimum: Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education). Preferred: Bachelor’s Degree.

Certifications, Licenses, Registrations:

Minimum: Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date. Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep (HBI), and Certified Patient Access Rep.

Technical Requirements:

Minimum: Basic MS Word, Outlook, PowerPoint, and Excel skills, 35 wpm keyboard/typing speed, knowledge of an Electronic Health Record system. Preferred: Intermediate MS Office and Epic skills.

Years of Related Work Experience:

Minimum: 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience. Preferred: 5 years of Patient Access, Scheduling, or Call Center experience, 3 years of management experience, an adult education experience.