**Overview** In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more! **Responsibilities** **Join Our Team! Full-Time Patient Access Representative - Orthopedic Clinic** **Franciscan Medical Group, a part of Virginia Mason Franciscan Health is seeking a friendly and organized** **Patient Access Representative** **to join our thriving Orthopedic Clinic in Silverdale, Washington. We have c** **overed parking, opportunities for career growth and a large team based practice!** Do you enjoy working in a fast-paced environment where you can make a real difference in the lives of patients? Are you passionate about providing exceptional customer service and ensuring a smooth and positive experience for every patient? If so, we encourage you to apply! **JOB SUMMARY:** As a Patient Access Representative, you will be the first point of contact for patients visiting our clinic. You will play a vital role in creating a welcoming and efficient experience for every patient, ensuring their needs are met and their visit runs smoothly. **Your responsibilities will include:** + Greeting patients and verifying their insurance information. + Scheduling appointments and managing patient flow. + Collecting co-pays and deductibles. + Answering phones and responding to inquiries. + Maintaining accurate patient records and ensuring compliance with HIPAA regulations. + Providing excellent customer service and resolving patient concerns. + Collaborating with other team members to ensure a seamless patient experience. **Qualifications** **MINIMUM JOB QUALIFICATIONS:** + One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred. + Strong communication and interpersonal skills, with the ability to interact effectively with patients from diverse backgrounds. + Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. + Proficiency in computer skills, including Microsoft Office Suite and electronic health record systems. + Ability to maintain confidentiality and adhere to HIPAA regulations. + A positive attitude and a commitment to providing exceptional customer service. **Pay Range** $17.93 - $26.76 /hour We are an equal opportunity/affirmative action employer.