**Employment Type:** Full time **Shift:** Night Shift **Description:** 80hrs per pp- M-- F 9p-5:30a weekends & holidays to be scheduled in accordance with CBA. Great opportunity for a **Patient Access Representative** professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually. **Be Remarkable!** **Highlights:** + Depending on the location, 24-hours a day variable. + Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B + Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore. + We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. **Position Title** Patient Access Representative **Position Summary** In an outpatient or urgent care setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face. **What the Patient Access Representative Will Need** + Required: High school diploma. Preferred: Associate’s Degree, or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Prefer one year of applicable experience in a healthcare provider or payer environment. + Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process. + Required: Basic computer skills. Preferred: Working knowledge of medical terminology. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran