At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Representative – Emergency Department  

                        

LocationTwinsburg

                    

FacilityTwinsburg Family Hlth Ctr

                     

DepartmentRCM PAS Fairview-Finance

                      

Job CodeU99943

                     

ShiftNights

                       

Schedule9:00pm-5:30am

                       

Job Summary

                         

Job Details

Patient Access Representative – Emergency Department  

 

Join Cleveland Clinic’s Twinsburg Family Health & Surgery Center and become a part of one of the most respected healthcare organizations in the world. Twinsburg Family Health & Surgery Center is a state-of-the-art facility that provides world class care through advanced specialty care, primary care and surgical services.    

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. 

 

A caregiver in this role works 9:00pm – 5:30am, every other weekend and rotating holidays.  

 

A caregiver who excels in this role will:  

Perform registration and obtain information about demographics, insurance, medical and financial.  

Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

Function as a Super User and act as a resource for training of new caregivers.  

Provide registration and cash collection access in Epic.  

 

Minimum qualifications for the ideal future caregiver include:  

High school diploma or GED and two years of experience in a customer facing role OR an associate’s degree and one year of experience OR a bachelor’s degree.   

Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.  

Basic PC software application knowledge and ability to use multiple data systems.  

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

Sufficient mobility and strength to move around the department and throughout the facility.Ability to stand or sit for prolonged periods of time.Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration.Ability to lift 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities