Patient Access Representative Req #: 0000167858
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Night
Facility: Clara Maass Medical Center
Department: Emergency Dept Access Service
Location: Clara Maass Medical Center, 1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109

Job Overview:

Under the supervision of the Patient Access Services department manager, the Patient Access representative completes and handles all registrations in accordance with registration policy.

Qualifications:

Required:

A High School Diploma, or equivalentExperience in hospital registration department, patient accounts, billing or physician s officeKnowledge of medical terminology and insuranceComputer experience a mustCandidate must possess strong Public relation/Communication skills

Preferred:

Hospital experience

Scheduling Requirements

Status: Full-Time (37.5 hrs.)Shift: Night Hours: 12:00pm-8:00am or varying timeShift: (Must be able to work weekends/holidays)

Essential Functions:

Verifies insurance through HDX systemCollects all applicable co-pays, deductibles and co-insuranceGreets patients introducing oneself to the patient by name, collects ID and Insurance cards when possible for all patients registeredCompletes and handle all registrations in accordance with registration policyFollows all department policies and proceduresObtains all required information in order to accurately complete registration (i.e. authorization, referral, Info-X, diagnosis, Physician name, room #, any clinical information etc.)Verifies all applicable insurance coverage through HDX, and all discrepancies with patient listed in AHIQAMaintains required CPAR/AHIQA accuracyAccurately explains all forms applicable to the patient at point of registrationAssures patients are given all required information such as copies of signed consents, patient guide book for inpatients, falls prevention for outpatients and Charity Care Fact sheet for Self-pay patientsEnsures all patients are properly identified by Name, Date of Birth and Soc. Sec. # at start of each registration to assure correct medical record number is assigned and patient is given correct armbandFollows all procedures in each assigned area including but not limited to Bed Board: expiration log & EDRS are completed accurately & physician suspension is reviewed, Ambulatory: patients are placed on line, ED: animal bite form is completed when applicable, Admitting: all patients are logged in & outpatient departments are informed upon registration completed Notifies management regarding all patient issues i.e. high volume, registration delays, patient/physician/other staff complaints, equipment/system down, insufficient coverage in dept etc.Attends department meetings, training sessions and has maintained required CEU credits and CPAR CertificationFollows all downtime procedures in accordance with the downtime policy when SMS, RASi, armband machine or printer is downThis includes completing all applicable downtime forms accurately such as downtime face sheet, MSP, downtime armband

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort- & Long-Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer