Patient Access Representative Req #: 0000179485
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJ Somerset
Department: Emergency Dept Access Service
Location: RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876

Job Overview:

The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction.

Qualifications:

Required:

Customer service experience

Preferred:

High School diploma Patient Access experience Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care

Scheduling Requirements:

Day Shift, 7:00am to 3:30pm Rotating weekends and holidays requiredFull-Time, 40 hours per week

Essential Functions:

Provides excellent customer service to all patients, colleagues and other external and internal customersInterviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned workObtains and accurately documents all demographic informationObtains insurance information and initiates the verification process via third party clearing houseCompletes verification of coverage of all insurances and financial clearance activity has been completedMeets and exceeds department goals including accuracy, point of service collections and productivityEnsures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patientInforms patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collectionsProvide back-up support to hospital cashier and complete cashier functions, as assignedCompletes Medicare Questionnaire on all patients that are eligibleResponsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billingResponsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assignedDemonstrates proficiency in the entire pre-admission, registration, and financial clearance processesDemonstrates a high level of efficiency, accuracy and productivityVerifies accuracy of patient demographic information to avoid duplicating a medical recordFollows department procedures when a duplicate medical record assignment is madeComplies with organizational policies on Advance Directives and Patient RightsProvides patients with all regulatory documents, obtain required signatures, and witnesses all patients signaturesMaintains department productivity by asking for additional duties when patient flow permitsMakes customer needs a priority,Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/directorDemonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessaryReflects commitment to building a supportive work environment and maintains a positive attitudeWorks closely and professionally with nursing and ancillary departments to foster a team environmentParticipate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department.Utilize AIDET:Acknowledge your patient with every encounter, smile, make eye contact, call the patient by nameIntroduce yourself and tell patients about your education, training and competencyDuration of the activity or conversation needs to be stated, Let patients know how long something is likely to takeExplain what you are doing. This will help to put the patient at ease.Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their careOther duties as assigned

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer