Category: Billing/Collections/Registration
Status: Per Diem
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Central Access Office
Location: SBC Corporation, 95 Old Short Hills Road, West Orange, NJ 07052
Perform scheduling, preregistration, insurance and benefits verification, patient payment collection and all other patient access duties in compliance with customer service standards
The patient access rep routinely schedules outpatient intakes for all patients where services occur as a scheduled appointment/reoccurring visit
Answering phones efficiently, providing timely and courteous access to the organization,
Meet productivity, quality requirements and service goals as outlined in the performance expectations
Patient Access Reps are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service
Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role,
Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes,
Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances,
Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow
RWJBarnabas Health is an Equal Opportunity Employer