Patient Access Representative - Emergency Department Join Cleveland Clinic's Twinsburg Family Health & Surgery Center and become a part of one of the most respected healthcare organizations in the world. Twinsburg Family Health & Surgery Center is a state-of-the-art facility that provides world class care through advanced specialty care, primary care and surgical services. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. **A caregiver in this role works 9:00pm - 5:30am, every other weekend and rotating holidays.** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial. + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED and two years of experience in a customer facing role OR an associate's degree and one year of experience OR a bachelor's degree. + Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year. + Basic PC software application knowledge and ability to use multiple data systems. Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Sufficient mobility and strength to move around the department and throughout the facility. + Ability to stand or sit for prolonged periods of time. + Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. + Ability to lift 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities