Patient Access Representative (Ophthalmology Clinic) Location US-MA-Boston Job ID R3832-25 # Positions 1 Category Clinic Pos. Type Full Time Overview

The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. In this role, you advise patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments.

 

Hours are 8:30am - 5:00pm (Monday-Friday).

 

 

 

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Responsibilities Reviews and updates patient registration/demographic informationVerifies and scans insurance information at time of service to ensure appropriate and complete information has been obtainedObtain referral waiver forms when appropriateCollect co-payments and self-pay payments for miscellaneous Joslin servicesAcknowledges patients arriving into the departmentUtilizes scheduling systems for many types of appointmentsEnters managed care referralsProvides general information to patients and visitorsProvides support for incoming and outgoing phone calls and workqueue management.Other duties as assigned by management Qualifications High School diplomaMinimum of 2 years experience in a medical office setting, preferably OphthalmologyExceptional interpersonal skillsKnowledge of personal computer and automated registration/scheduling systemsKnowledge of insurance and collection of paymentsDemonstrated skill in customer service, team building and problem solving Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.

Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law. We comply with the laws and regulations set forth by the U.S. Department of Labor: EEO is the Law and EEO is the Law Supplement.

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES Joslin Diabetes Center is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact (617) 309-2595 for assistance.