Patient Access Representative Outpatient

Sheltering Arms and VCU Health have come together to create Sheltering Arms Institute, a non-profit, state-of-the-science destination inpatient rehabilitation hospital and network of outpatient centers. The Institute blends advanced technology, research, and evidence-based clinical care to create an innovative, transdisciplinary model of rehabilitative care. Ranked among the nation’s best rehabilitation hospitals and the top physical rehab provider in Virginia by U.S. News & World Report, our organizational values and approach to care facilitate superior patient outcomes and the realization of Sheltering Arms Institute’s vision to reinvent rehabilitation. To reach that goal, we need talented team members who will contribute to our culture and patient-centric model of care. Our culture statement acts as the blueprint for aligning our choices and actions with our mission and vision. Join us on our journey to reinvent rehabilitation for life beyond limits.

Sheltering Arms is currently seeking a Patient Access Representative to join our team. This team member will be scheduled at various locations according to need so flexibility is a must. Our Patient Access team provides the highest level of customer service while assisting our patients, families and visitors.

Responsibilities include but are not limited to:

Answering phone calls using established greeting and assisting callers in a friendly and helpful manner. Providing excellent customer service when greeting, screening, and directing our patients. Performing patient registration and ensuring that all data is accurate and complete. Explaining all required forms to the patient or guarantor and obtaining necessary signatures. Scheduling patient’s appointments Collecting co-pays Maintaining confidentiality of all patients’ records and accounts. Working with clinical and clerical staff to ensure internal and external customer satisfaction.

 Successful candidates will possess:

Strong communication and interpersonal skills to communicate with patients and clinical staff effectively. Ability to multi-task and accept feedback Basic computer skills Prior experience in patient registration/health care preferred but not required. Knowledge of insurance benefits is preferred but is not required. A high school diploma or equivalent is required.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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