Patient Access Specialist ID 2024-27713 Location Wesley Long Hospital Work Location US-NC-Greensboro Division : Name Wesley Long Hospital Department : Name WLCH-Sleep Disorder Category CLERICAL/ADMIN Position Sub-Category ADMISSIONS Position Type Full Time (40 hours/week) Employment Type Employee Exempt/NonExempt Non-Exempt FTE 1.00 Workforce Status Onsite Work Hours 40.00 Provider Schedule (specific schedule) 8:30-5:00p On call Required No Sub Category Admissions Overview

The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge. Talent Pool: Administrative & Clerical

Responsibilities

 

 Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.Collects patient demographic data, obtain insurance information, and verify eligibility and benefits.Collect patient financial liability at time of service.Meets productivity requirements to ensure excellent service is provided to customers.Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.Communicates issues or potential issues involving customer service and process improvement opportunities to management.Performs other duties as reasonably required or assigned. Qualifications

 

EDUCATION:Required: High School Diploma or equivalent

 

EXPERIENCE:Required: 1 year

 

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