Patient Access Specialists are responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, collection of co-payments. Will be assigned to work in one or more of the primary admission areas to include the Emergency Department triage or discharge desk, psychiatric center, endoscopy, insurance verification, reference laboratory, PAT lab and/or front desk.

Essential Job Functions

• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
• Completes on-line registration information gathering demographic and insurance information that results in the ability to provide accurate information for patients, guarantor, and insurance follow-up. Performs bedside registration in the ED in accordance with policies and procedures. During system down times, adheres to down time/disaster registration procedures to ensure accurate handling of information.
• Completes pre-registrations and ensures 95% of all scheduled admissions are performed in advance of date of service.
• Schedules and coordinates appointments in a manner that meets the patient’s needs and assists department in management of patient flow utilizing knowledge of MD, PAT Lab and endoscopy scheduling protocols.
• Coordinates with patients and providers, to ensure verification of insurance information is obtained and entered into the hospital system for reimbursement purposes.
• Educates patients regarding NOPP, Patient Rights and Conditions of Admissions and obtains appropriate signatures.
• Performs reception functions for PAT Lab, endoscopy and Ed triage/discharge.
• Ensures proper patient chart flow and filing procedures adhering to procedures established by Health Information Management.
• Coordinates, promotes distribution and educates patients on patient satisfaction surveys.
• Initiates collection of co-payments in accordance with each patient’s individual insurance requirements. Accepts all other payments on accounts and provides cash receipts for all transactions.
• Maintains and reconciles cash drawer bank by following written reconciliation policies and procedures - ensuring each cash drawer balances daily (Front Desk and ED Discharge areas)
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Performs other duties as assigned or needed to meet the needs of the department/organization.