POSITION PURPOSE A Patient Access Specialist serves as the first point of contact for Froedtert South.  The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management.    MINIMUM EDUCATION REQUIRED High School or Equivalent (GED) MINIMUM EXPERIENCE REQUIRED 6 months – 1 year LICENSES / CERTIFICATIONS REQUIRED Formal education beyond high school in Business or Healthcare or equivalent experience preferred. KNOWLEDGE, SKILLS & ABILITIES REQUIRED Formal education beyond high school in Business or Healthcare or equivalent experience preferred. Excellent computer and customer services skills.  Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use. Familiarity with internet, email and Microsoft office. Effective written and verbal communication skills required. Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity. Experience in patient registration, insurance verification and health insurance plans. PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES Executes arrival registration by adhering to registration standards Accurately identifies and enters patient’s insurance coverage Manages and resolves departmental assigned WQs Performs insurance verifications Registers patients for outpatient tests and procedures Performs direct admission workflow Provides departmental support  Proficient use of healthcare software utilizing established standards