Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Shift:

FT Days

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. This position is represented by a collective bargaining agreement.

Patient Access – Springfield Regional Medical Center

Job Summary:

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.  

Essential Functions:

Provides excellent customer service and communications skills with patients, medical staff, and the general publicMust possess the ability to troubleshoot and resolve problems promptly Performs registration and basic insurance verification, ensuring accurate patient identity for billing Maintains the confidentiality of all patients’ records and accountsEnsures patient flow is maintained and informs Supervisor of any department and patient issues immediatelyAbility to answer the telephone using an established greeting and assists callers in a friendly and helpful manner Other duties as assigned

Education:

High School Degree or GEDAssociate Degree preferred but not required

Experience:

Prior experience in patient registration/healthcare preferred but not requiredKnowledge of medical terminology is preferred but not required

Skills & Abilities:

Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skillsEngage with staff and patients in a professional mannerBasic math skillsMany of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com