Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we’ve grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Patient Access SpecialistAnswer incoming and returning calls.
Respond quickly to patient inquiries.
Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.
Demonstrate exemplary customer service.
Answer basic patient questions and provide program-specific information as required.
Assist with other duties as directed.
Education and Experience requirementsAt minimum, High School Diploma or GED required.
Customer Service experience in a fast paced environment preferred.
Experience in healthcare, addiction medicine, call center preferred.
Lived Addiction experience is a plus.
Hours and Schedule
Full Time (40 hours) - Monday-Friday; 8:00am-4:30pm or 9:00am-5:30pm
Position BenefitsHave a daily impact on many lives.
Excellent training if you are new to this field.
Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
Opportunity to save lives everyday!
Benefits Package
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees