SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.

Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.

Protects confidentiality/privacy and avoids gossip in verbal, written, and electronic forms of communication or information sharing.

Supervisory Responsibilities.  General supervision of Patient Access staff, including training staff on the registration procedures, and the requirements for establishing and registering patients. Evaluating and working to improve staff competencies to ensure that staff performs at an optimum level. This includes establishing standards of performance for conduct and productivity for each staff member, and evaluating staff as needed. Facilitates staffing needs including recruitment, interviewing, and hiring of staff. Coordinates staff scheduling and work assignments.  Additionally, this position is responsible for handling personnel issues with guidance from the Patient Access Manager. Schedules and conducts routine staff meetings to ensure good internal and inter-departmental communications.

System Related Responsibilities.  Responsible for maintaining user rights accessing Cerner. Acts as a technical resource for all registration related areas.

Work with Patient Access Manager to develop internal policies and procedures to maintain smooth and orderly operation of the Patient Access Department. Contributes to projects and initiatives that are related to or that affect Patient Access.

Works with Patient Access Manager for other duties as assigned.

Works with the Alternate Health Resource staff to build staff schedules.

Additional Details:

Education

Associate's Degree in health-related field or business field

Relevant work experience of 2 years in a health field may be substituted for degree

Experience

2 years previous experience in medical business office, admitting/patient registration services, and customer service preferred.

1 year of supervisory experience in a medical and/or customer service setting preferred

Knowledge of

Insurance companies, Medicare, Medicaid, Veteran’s Administration, and other payers

Relevant workflows and processes found in health care delivery systems

Proficient in computer applications including Microsoft Word, Excel, and One Drive/SharePoint

Electronic Health Record

Multi-line phone systems

Skilled in

Registration, Insurance, and billing requirements

Using computerized health care information management systems

Communication, analytical, and interpersonal skills

Supervision of day-to-day personnel issues

Ability to

Interact positively and effectively with providers, nursing, physicians, other staff, and patients

Provide a customer service focus

Demonstrate time-management, organizational, and customer service skills

Train and mentor fellow team members

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!