1.0 FTE - Day Shifts 

Starting Pay - $28.75 - $35.94 (Based on Experience)

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

Medical Insurance Dental Insurance   Paid Time Off Vision Insurance Basic Life Insurance Tuition Reimbursement Employer Paid Short-Term Disability and Long-Term Disability Adoption Assistance Plan

Qualifications:

Minimum of an Associate’s Degree in a Business Management related field, preferred Three years’ experience in a patient access environment with direct supervisory experience or similar experience, preferred Excellent communication and teaching skills BLS certification

Job Responsibilities:

Hires qualified personnel; trains and disciplines as required. Conducts performance evaluations in a timely manner. Responsible for regular (monthly desired) meetings with all patient access staff with the goal of maintaining consistent practices and expectations. Ensures that staff are functioning in an efficient and effective manner, seeking improvements to methods and processes. Establishes quality improvement goals for department staff, which may include accuracy of data gathered, timely phone response, excellent customer service skills, and volume information, etc. Attends regular training to keep scheduling system skills up to date. Provides ongoing training for patient services staff. Provides feedback on accuracy and expectations on a regular basis. Provides regular communication to staff on changes that may affect them (new clinicians, changes in practice, new services, etc.). Maintains proficiency with computer systems needed to properly perform the requirements of the position. Ensures confidentiality of both patient and employee information. Maintains a cohesive and safe working environment. Develops, updates, and implements policies and procedures. Brings forth new ideas and suggestions. Establishes appropriate goals and objectives for the department. Assures departments are operating at optimum efficiency. Assures the goals and objectives lead the department into an integrated future. Monitors daily, weekly, monthly, etc. reports to assure appropriate integrity and achievement of goals and benchmarks (including phone reports, utilization reports, payment activity, demographic accuracy, third next, etc.). Develops, conducts, and coordinates educational sessions in area of responsibility. Constantly monitors department operations for efficiencies and economies of scale, including monitoring FTE staffing, phone calls per FTE, walk-in volume, and other duties.

 

Collaborates with clinical operation leadership for establishing appropriate long- and short-term goals for the department and reports progress on those goals on a monthly basis. Consults with departments, clinicians, and management in the area of responsibility. Responsible for cross-training department staff so everyone knows at least one additional area in addition to their primary location. Establishes expectations of helping where needed based on the greatest demand. Attends on-going educational seminar opportunities. Coaches and mentors departmental team members, and maintains a positive morale. Familiarity and knowledge of the appointment reminder system. Completes continuing education to stay current on patient access industry standards Other duties as assigned.