+ Mission + To inspire health and healing by putting patients first - ALWAYS. + Position Summary + Responsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management. + Minimum Qualifications + Education + Must be at least 17 years old and currently enrolled in high school or an equivalent educational program. + Credentials + None + Physical Demands + Stand and/or walk frequently. + Sit constantly. + Lift and/or carry 30 pounds occasionally. + Push and/or pull 25 pounds occasionally. + Bend, stoop, crawl and squat occasionally. + Reach floor to overhead occasionally. + Visual acuity, manual dexterity and hand-eye coordination within normal limits. + Essential Functions + Answers all incoming phone calls and triages inquiries to appropriate resource (management, clinical, billing, ect.). Utilizes appropriate scripting and protocols to assist in triaging patient inquiries. + Documents customer inquiries and other relevant information into Epic through the use of In Basket messaging, when appropriate. + Assists individuals in making appointments for designated clinics within the network. Identifies specific patient needs to determine appropriate appointment type and location. + Greets patients upon arrival following the AIDET model. Completes necessary check-in elements including verification of appointment, updating demographics, verification of insurance information, collection and scanning of insurance cards, and obtaining pertinent documentation (e.g. HIPPA and Release of Information forms). + Properly builds and verifies insurance information in the EMR system or other outside websites. Can properly identify collection elements, including copay, deductible, and co-insurance amounts. Can also interpret Coordination of Benefit responses and make necessary corrections. + Ensures accurate and timely collection of co-pays, self-pays, and other patient balances. + Responsible for coordination of the referral management process including the following: Schedules patient appointments with appropriate specialist. Confirms all required documentation is available for provider before appointment. + Actively works in assigned workques including: Pre-registration, scheduling, and referral.