Requisition Number: 509515

Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

Health & Welfare Benefit Packages 401k Retirement Match Generous Paid Time Off (PTO) Plans Adoption Reimbursement up to $3000 per child Child Care Discount Program with New Horizon 10% off weekly childcare tuition Education/Tuition Reimbursement  24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Patient Access Training Specialist is responsible for improving the productivity, quality and accuracy of North Memorial Health Care Patient Access staff. This position is responsible for the effective development, coordination and presentation of training and development programs for Patient Access staff. Assists in assessing system-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for Patient Access staff. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance in conjunction with departmental leadership.

 

Requirements

Education

• Bachelor's degree or 3 years experience in business, health care or related field.   

Experience

Experience
• Minimum of two years of relevant experience. Experience in patient admissions, business office, or other revenue cycle area preferred.
• Minimum of 2 years creating training materials or curriculum in a mentor, leadership or training position.
• Demonstrated customer service acumen.

Knowledge, Skills and Abilities
• Effective leader with strategic orientation; superior judgment and disciplined decision-making approach, analytical, problem solving, negotiation and conflict resolution skills.
• Excellent planning, organizational, project, time management, multi-tasking, prioritizing, oral and written communication skills.
• Ability to create training material efficiently with systems in Word, Power Point, Excel.
• Excellent interpersonal skills; team-oriented approach and ability to establish rapport quickly and collaborate effectively.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Effective in meeting and exceeding patient satisfaction, employee engagement, departmental/hospital performance and quality goals.
• Ability to handle stressful situations and maintain composure in presence of patients, families, guests, and employees.
• Ability to build, maintain and manage relationships and partnerships within departments, managing partners, owners, & industry.
• Initiative and versatility in partnering with internal customers/team members and external partners to identify performance gaps and develop integrated solutions.
• Ability to maintain quality, safety, and infection control standards.
• Solid PC skills to include MS applications, Internet, etc.
EPIC Experience a must
Training back round
Patient Access
Medical Terminology  

Licensure/Certification

 

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Day/Evening 8 hours    

Weekend Requirement: None

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.