Join our community
Community Health Network has an excellent opportunity available within our Home Medical Equipment team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Make a difference
The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Order Intake Position is customer focused with emphasis on receiving, processing and qualifying orders received for the Durable Medical Equipment we provide. This will include Insurance verification and requesting Prior Authorizations for the orders received and processed. This position will allow the flexibility to work from home upon completion of the initial training period for qualified individuals.

Your exceptional skills and qualifications

Adheres to all network and departmental procedures and policies Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans Documents all actions taken on accounts/records in the system to ensure details are present and understandable by others, ensuring confidentiality as required Ability to Learn and Maintain Knowledge of Insurance Qualification requirements for Durable Medical Equipment Ability to establish and maintain Professional relationships with Providers that are ordering Durable Medical Equipment Requires the Ability to multi-task & and work in a fast-paced environment to ensure patients are receiving the needed equipment timely Two years or more years of experience in healthcare customer service Familiar with Medicare, Medicaid and Commercial Insurance Terms and Processes Exceptional Customer Service Phone Etiquette & Experience High School Diploma or GED required Experience Preferred but not required: Medical Billing/Insurance Office experience; Prior Durable Medical Equipment (DME/HME) Office experience; Previous Brightree DME Financial System Exposure/Use